Operations Intern

Sao Paulo - Brazil

Operations & Strategy - Food Intern

About the company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.


#LI-Hybrid

About the team/role

The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, enhancing user experience, and coordinating delivery services to ensure seamless operations.

With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.

We don’t just operate — we manage and grow the local market with precision and purpose.

In this role, you'll be...

  • Assist the regional operations team in daily data analysis (e.g., order volume, user feedback, merchant performance) and generate visual reports;
  • Support merchant operations, including onboarding audits, campaign planning, and issue resolution;
  • Monitor local market trends, collect competitor insights, and propose optimization strategies;
  • Assist in executing offline promotions (e.g., material preparation, merchant coordination, performance tracking);
  • Complete other operational tasks assigned by supervisors.

We're eager to be in touch because you have...

  • Bachelor’s degree students in Engineering, Economics, Business Administration, or related fields.

  • Availability to intern 30 hours per week (6 consecutive hours per day).

  • Based in São Paulo with a hybrid model (3x per week in-person).

  • Advanced knowledge of Excel/Google Sheets. SQL, Python, or other programming languages are a plus.

  • Proficient in Portuguese and English, or Portuguese and Chinese.
  • Passion for food/local services industry; prior internships in food delivery/e-commerce/retail preferred;
  • Strong sense of responsibility, communication skills, and adaptability to fast-paced environments;

    • You'll love working at DiDi because...

    We create user value
    We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

    We are data-driven
    We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

    Win-win Collaboration
    Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

    We believe in integrity
    Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

    Growth
    We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

    Diversity and Inclusion
    Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

    Diversity & Inclusion

    Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

    We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

    We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

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