Research and Insights Manager

About the company

If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).

To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.

Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.

#LI-Hybrid

In this role, you'll be...

Responsible for:

Lead complex analyses by integrating multiple data sources to diagnose business challenges and identify opportunities

Translate research findings and data analysis into clear, actionable recommendations that drive business growth

Design and execute learning agendas to address key business questions, combining qualitative and quantitative research methods with first-party data

Transform unstructured data into meaningful and actionable insights

Promote a user-centric mindset in product development, simplifying complex problems into intuitive and effective solutions

Manage and support research projects involving cross-functional, international, and external stakeholders

Foster a culture of data-driven decision-making by:

Promoting an analytics mindset across teams

Advocating for the use of insights in strategic decisions

Ensure the quality, reliability, and rigor of data and research outputs

Build strong relationships with analytics and research vendors to explore new methodologies and analytical approaches for solving business challenges

We're eager to be in touch because you have...

Skills

Customer Focus: Dedicated to meeting the needs of internal and external stakeholders; consistently acts with the customer in mind

Business Acumen: Strong experience working with cross-functional teams; ability to understand complex business problems; excellent communication skills; comfortable presenting insights and recommendations to executive audiences

Problem-Solving: Analytical thinker with the ability to identify patterns and trends; capable of generating innovative solutions; detail-oriented; able to manage multiple projects simultaneously

Active Listening: Practices attentive and empathetic listening; accurately understands and articulates others’ perspectives, even when disagreeing

Creativity: Generates original ideas and connects seemingly unrelated concepts; adds value in brainstorming and ideation processes

Attention to Detail: Ensures high-quality outputs by thoroughly reviewing all aspects of work, maintaining accuracy and consistency over time

Qualifications

Advanced proficiency in Excel and PowerPoint

Working knowledge of SQL and/or Python

Advanced English proficiency (reading, writing, and speaking)

Extensive knowledge of research methodologies (qualitative and quantitative)

Foundation in statistics, including key concepts and methodologies

Minimum of 5 years of experience in Consumer Insights, Market Research, Business Intelligence, or Analytics (experience in digital companies is a plus)

Ability to adapt to change and thrive in complex, fast-paced environments

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).