Business Intelligence Specialist

In this role, you'll be...

Key Responsibilities

Performance Bonus Design & Calculation

Design, calculate, and update performance bonus schemes for the Collections Operations team.
Ensure incentive models are aligned with the area’s OKRs, policy guidelines, and budget constraints.
Monitor bonus effectiveness, ensuring targets are both achievable and performance-driven.
Reconcile results with Supervisors and Managers, communicating outcomes clearly and on time.
Update calculation methods and ranges upon managerial request, running simulations to validate reliability and financial feasibility.

Operational Metrics & Reporting

Build and maintain key operational metrics, ensuring data consistency and accuracy.
Generate regular performance reports with clear conclusions and actionable recommendations to improve recovery effectiveness.
Analyze collection trends, delinquency behavior, and campaign performance to identify root causes and areas for improvement.
Provide data-backed insights to guide management decisions on strategy, campaign adjustments, and workforce focus areas.

Forecasting & Strategy Support

Support the design of collection strategies through volume forecasting and behavior analysis by product, bucket, and channel.
Collaborate with Operations and Strategy teams to identify optimization opportunities and implement adjustments to improve recovery rates and efficiency.

Dashboards & Automation

Develop and maintain dashboards and automated reports using SQL and BI tools.
Validate data sources and coordinate with the RD team for new data integrations when required.
Understand and interpret dashboards developed by the China BI team, translating delinquency and performance metrics into actionable insights for the local operation.
Ensure alignment of local and global KPIs, and proactively identify metric gaps or improvement opportunities.

Floor Control & Predictive Campaign Management

Oversee daily floor performance metrics and provide operational guidance based on real-time indicators.
Implement actionable recommendations to enhance call center effectiveness and collection outcomes.
Manage and monitor predictive campaigns to optimize contact rates and agent productivity.
Maintain and update campaign and contact databases, ensuring data accuracy and compliance.
Collaborate with Operations, Risk, and Strategy teams to guarantee operational efficiency and goal achievement.

Stakeholder Engagement

Participate in relevant meetings to present analyses, conclusions, and recommendations.
Act as a bridge between the Collections Operations team, BI China, and the local Risk/Strategy teams.
Coordinate closely with the parallel BI Specialist (Agencies/BPO) to ensure alignment and provide backup support when required.

We're eager to be in touch because you have...

Required Technical Skills

Advanced SQL / Hive SQL: Ability to design and optimize complex queries and build robust analytical datasets.
Strong BI & Visualization Tools: Experience creating and maintaining dashboards in tools such as Tableau, Power BI, or similar.
Advanced Excel / Google Sheets: Strong proficiency in formulas, pivot tables, and automation.
Predictive Campaign Management: Understanding of predictive dialing strategies, campaign segmentation, and performance monitoring.
Collections & Recovery Analytics: Knowledge of key delinquency indicators, roll rate, vintage analysis, and recovery effectiveness metrics in the Mexican market.
Forecasting & Statistical Analysis: Capability to model collection performance trends and forecast delinquency evolution.
Strong Data Quality & Governance: Ensure integrity, consistency, and traceability of data used for reporting and incentive calculation.
Communication & Business Insight: Ability to translate analytical findings into concise, actionable recommendations for management.
Collaboration: Skilled at cross-functional work with Operations, Strategy, and Risk teams, both locally and globally.

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.