(Afirmativa para Personas con Discapacidad)CX Vendor Management Analyst

In this role, you'll be...

Key Responsibilities

1. Strategic Partner Management & QBRs

BPO Evaluation: Oversee the end-to-end performance evaluation workflow for strategic CX partners, ensuring strict adherence to assessment timelines and delivering highly accurate data and final evaluation reports.
Quarterly Business Reviews (QBRs): Lead the planning and organization of strategic QBRs with key vendors. Manage meeting agendas, prepare presentation materials, validate data accuracy, and ensure all logistical aspects are flawlessly executed on time to drive impactful business discussions.

2. Complex Payments & Financial Governance (Close the Loop)

Own the end-to-end invoice approval workflow, ensuring adherence to the process timeline, strict compliance and proactive alignment with stakeholders to avoid bottlenecks.
Perform deep-dive validations of vendor billing and complex invoices, applying a strong critical sense to identify discrepancies, incorrect charges, or inefficiencies before processing.
Track and manage Purchase Order (PO) creation anticipating payment needs.
Maintain rigorous organization and tracking to guarantee 100% of valid invoices are processed and paid within their due dates, actively preventing delays or service interruptions.

3. Platform Governance (Genesys & Infobip)

Manage platform divisions (CX and Safety), overseeing user allocation, updates, and deactivations.
Analyze platform consumption by region and business line, developing highly accurate and actionable usage reports.
Drive cost reduction initiatives by monitoring platform usage, identifying inefficiencies, and engaging directly with teams to correct improper allocation.

4. Management Reporting & Visibility

Provide continuous and proactive visibility into the area's core metrics by developing, updating, and distributing key departmental reports, specifically:

Payment Reports (tracking statuses and financial health).
Tool Utilization Reports (focusing on Genesys and Infobip consumption).

We're eager to be in touch because you have...

Requirements

Bachelor’s degree in Business Administration, Finance, Accounting, Engineering, or related fields.
Advanced English skills (written and spoken).
Advanced Google tools skills (docs, sheets).
Exceptional analytical and critical thinking skills, specifically geared toward financial validation and solving complex payment issues.
Outstanding organizational skills with a proven track record of managing workflows, SLAs, and multiple stakeholders effectively.
Proactive mindset, strong ownership attitude, and clear communication skills.

Nice to Have

Background in Accounts Payable (AP), Procurement, or Financial Operations.
Previous experience with ERPs, contract management, or billing validation routines.
Knowledge of continuous improvement methodologies and data reporting.
Experience or strong interest in leveraging AI tools to drive automation, optimize workflows, and bring innovative efficiencies to daily operations and support processes.

You'll love working at DiDi because...

We create user value
We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven
We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration
Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity
Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion
Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

At DiDi, we believe that our differences are our biggest source of strength. That’s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.